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BPR Methodology

Map Current Process

• Mapping of current process
• Note forms used, departments involved, resources used etc.
• Evaluates functional effectiveness of the process in terms of service, client feedback, resources, backlog, duplication, and acceptability of output

Brainstorm

• Develop an extensive list of possible solutions to achieve the End Results (the more improbable, the better)

External Research

• Calls, site visits, interviews, etc. with other organizations
• Periodical and web research

Redesign

• Draft new design for the process
• Map and write up new approaches

Walkabout Interviews

• Interview stakeholders affected by the new design
• Discover what information may have been overlooked

Verification

• Incorporate community input into the BPR Team's work
• Finalize the new design

Report

• Report writing
• Full Team presents report to Executive Steering Committee and Project Sponsors

Business Process Reengineering

Are we doing the right things?

Business Process Reengineering (BPR) is focused on fundamentally rethinking and radically redesigning a business process to bring about dramatic improvements in performance (Hammer & Champy, The Reengineering Revolution).

Goals

The primary goals of BPR are:

• radical change
• dramatic outcomes
• transformation or replacement of an overall process

Approach

Working full time, a seconded team of 10 to 12 members is charged with redesigning a process to meet End Results (see methodology at right). Team recommendations form a blueprint of the new process. Multiple projects result from the recommendations.

For a complete overview of JMA's Business Process Reengineering methodology, download our Business Process Reengineering Overview (PDF).

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