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"[I enjoyed] working with other staff outside usual work and coming up with a workable plan with buy in from everyone involved."
- CARNA PS Team Member
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Client Cross-Pollination
Supporting a diverse set of organizations and activities affords us insight into what institutions are planning and implementing, as well as other technology trends, drivers, and key factors that make these organizations successful in achieving their goals. This cross-pollination of ideas is of direct benefit to our clients.
The Serious Business of IT
Yes, reengineering and IT is a serious business... but that doesn't mean that there isn't humour in it! Check out Dilbert for a laugh at the foibles of one company as they struggle with IT, HR, ERPs, and other issues and challenges (including, ahem, external consultants).
Services
You may think that your processes are fine as they are. You use them every day and they seem to work. Transactions are being processed. Questions are being answered. Problems are being solved. Clients are being served.
Your current processes may get the job done - but you may not know how well. Step back, and the big picture has probably changed. Your strategic goals and directions have evolved. Client needs and expectations are different. Organizational structures, staff and physical locations are not the same. New technologies are available.
For all these reasons, a program of Process Innovation can be critical to meet your strategic and operational goals. A Process Innovation program can also create an environment that perpetually embraces change, where people think creatively when approaching processes and clients, creating a forward thinking organization that embraces change.
JMA typically works with higher education and not-for-profit organizations to develop a complete program of Process Innovation (several BPRs, PSs, or Mini-PSs, or all of these methodologies) spread out over multiple processes and over time.
Process Innovation
Business Process Reengineering (BPR) is focused on asking the question, Are we doing the right things?
Process Streamlining (PS) is focused on asking the question, How well are we doing the things we do?
See Creating Change: A Proven Approach for Innovating Processes and Changing Culture (PDF) for a take-away PDF overview of JMA's approach to Process Innovation.
Related Services
JM Associates also provides facilitation, leadership, and consulting on a number of related issues, including strategic and tactical planning, advising Sr. leadership, and change management.